Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag your own experience with a Canadian online casino? This page covers the ways to reach Canadian Casinos, what we can realistically help with, and what's better directed elsewhere.
How to reach us
The quickest way to contact the Canadian Casinos team is by email at [email protected]. We read every message and try to respond within a couple of business days, though it can take a little longer during busy periods.
When you write in, it helps to include a few details up front:
- Which casino or page your message relates to, if applicable
- A short description of the issue, question or suggestion
- Screenshots, where relevant, if you're reporting something like a broken link or an outdated bonus term
What we can help with
We built this site to help Canadian players compare online casinos on things that actually matter — payout speed, game variety, licensing and bonus terms among them. If your message touches on any of the following, we're glad to hear from you:
- Corrections to a review, comparison table or bonus offer that looks out of date
- Feedback on your own experience with a brand we cover, whether positive or negative
- Suggestions for how we rate or rank casinos
- General questions about how the site works or how we source our information
If your enquiry is about a specific gambling concern, our responsible gambling page has resources and guidance worth reading first. And if you're after more background on who's behind the site and how we operate, that's covered on our about us page.
What we can't help with
We're an independent comparison site, not a casino operator. That means we're not able to help with things like account logins, deposits, withdrawals, bonus disputes or identity verification at any of the brands listed on this site. Those matters need to go directly to the casino's own customer support team, usually reachable through live chat or a help centre on their site.
Similarly, we don't process payments, hold player funds or have any say in how a casino handles an individual account, so please don't send account credentials or personal financial documents to us — we won't be able to act on them.
Before you get in touch
A lot of common questions are already answered on the site itself. If you're trying to work out how a welcome bonus works, what wagering requirements mean, or which payment methods are available to Canadian players, our other pages go into that in more depth than a quick email reply could. Our terms and conditions page also explains how we present information and where our responsibilities begin and end.
If you've read around and still have something specific to ask, don't hesitate to send it over — genuine reader feedback is one of the main ways we keep our reviews accurate and current.